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Tech Help: Xbox One & Headsets...

Bran Mak Morn

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Tech Help: Xbox One & Headsets...
« on: September 10, 2018, 02:33:00 AM »
My kid keeps having headsets conk out on him & we can't figure out what's the problem.

Headset will be working fine then for no obvious reason the mic and/or speakers just stop working.
The headset icon will appear on screen confirming that a headset is being used however he can neither hear or talk. Most often he can hear but not talk.

I bought him a new controller & headset...the icon appears on screen, we've checked all the settings but still nothing.
I've even tried the headset on other devices & it works perfectly fine.

On a seperate note & I'm not sure if there's a connection to the headset prob....but I haven't bought him a Gold Pass in over several months & he still has access to playing online.
I can't figure out why he still has access...I've always bought 1 Month vouchers with cash so Xbox doesn't have my credit card details...I haven't bought a voucher in over 3 months & yet he still can access & play online...minus the ability to communicate via headset.

Is there a valid connection at all?

Dlbiininja

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Re: Tech Help: Xbox One & Headsets...
« Reply #1 on: September 11, 2018, 01:33:59 AM »
Is he hitting the mute button accidentally by chance on the headset connection or in game?
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Bran Mak Morn

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Re: Tech Help: Xbox One & Headsets...
« Reply #2 on: September 11, 2018, 09:31:34 AM »
Is he hitting the mute button accidentally by chance on the headset connection or in game?

Not at all.
He understands both mute functions & doesn't activate them all.

Thus the mystery...& frustration.

Game shop tech said the controller could need an update but the updates are all automatic.

Dlbiininja

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Re: Tech Help: Xbox One & Headsets...
« Reply #3 on: September 11, 2018, 10:59:10 AM »
 Yea,  that is weird as Fuck.
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Bran Mak Morn

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Re: Tech Help: Xbox One & Headsets...
« Reply #4 on: September 14, 2018, 04:31:15 AM »
Aaannd the headset just starts working perfectly all of a sudden again.


There's still the mystery of why my kid can have access to Xbox Live without any credit...?